Shipping Policy

All shipping rates will vary depending on a few different factors, some of which include:

1.Different national shipments

2.Total weight of package

3.Selected shipping method

Note: We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason.We only support shipping cost. Different national custom cost and tax both have to pay by customers. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

We offer shipping at the following rates:

Whole the US and Canada air freight rate:
0 - 1000 g     US$10.18

1001 - 1500 g  US$12.81

1501 - 2000 g  US$15.17

2001 - 2500 g  US$19.15

2501 - 4000 g  US$21.02

4001 - 5000 g  US$25.51

5001 - 6000 g  US$31.65

6001 - 6500 g  US$33.92

6501 - 7000 g  US$36.24

Above 7001 g  US$57.99


The shipping time is around 5 days by air.

Whole the Europe air freight rate:

0 - 1000 g      US$1

1001- 1500 g   US$1

1501 - 2000 g   US$1

2001 - 2500 g   US$1

2501 - 4000 g   US$0

4001 - 5000 g   US$0

5001- 6000 g   US$0

6001 - 6500 g   US$2

6501 - 7000 g   US$1

Above 7001 g   US$18

The shipping time is around 5 days by air.


Whole the Australia and New Zealand air freight rate:

0 - 1000 g      US$10.31

1001 - 1500 g   US$8.52

1501 - 2000 g   US$8.61

2001 - 2500 g   US$5

2501 - 4000 g   US$16.87

4001 - 5000 g   US$18.03

5001 - 6000 g   US$10

6001 - 6500 g   US$10

6501 - 7000 g   US$10.11

Above 7001 g   US$19

The shipping time is around 7 days by air.


* All international orders are subject to customs and duty fees as defined by the country of importation. COLEWELL is not responsible for fees associated with importation. All fees, duty, or other taxes must be paid by the parcel recipient. 

Please allow 2 days for our team to pick and pack you order. Shipping time frames are in addition to our processing times.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that someone is available at your delivery address as a signature will be requested upon delivery. If an authorized person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect.
Please note that once your order is on its way, we are unable to change the shipping address.

We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated time frame.

You can track your order via our shipping confirmation email and from your "My Account". If you do not receive your tracking details, please contact our team directly, this is our email: